Unproductive employees are expensive. That’s actually an understatement if we take the latest research and stats into consideration.
Actively disengaged employees cost the U.S. economy somewhere in the vicinity of $550 billion annually in lost productivity.
Numerous new technologies try to tackle this issue, and yet it seems that sometimes they only additionally contribute to it.
For example, an average office worker sends and receives approximately 122 emails a week. Similarly, employees at big corporations send on average 200 Slack messages a week. Information workers have to switch between different windows every 40 seconds while they’re working on their tasks.
That’s a lot of distractions that get in the way of their performance and productivity.
However, artificial intelligence, an umbrella term for a number of similar technologies, is set to fix this and disrupt employee productivity.
Transform Your Hiring Process
Superior talent is up to 8 times more productive.
So, finding the right people for the job and doing it efficiently is every recruitment officer’s dream come true.
But, in reality, the entire screening, recruiting, and interviewing process is very challenging and time-consuming.
AI already has different applications in the recruitment industry as it’s capable of:
- Analyzing thousands of resumes and online profiles very quickly, thus helping recruiters shortlist the right candidates.
- Vetting applicants and determining whether they’re reliable and trustworthy. This can be particularly important when it comes to hiring remote employees.
- Interviewing applicants. This technology can be useful during the first rounds of interviews, as candidates will have to put their best foot forward since they won’t be able to rely on visual cues and prosodic features of human interviewers.
Improve Your Onboarding and Training Process
A successful onboarding process is essential for breaking in new employees, showing them the ropes, and making them feel part of the team.
If this important step isn’t properly conducted, your new hires will be stressed out, unproductive, disconnected from their coworkers, and will eventually look for another job opportunity.
And yet, despite this, many companies fail to pay proper attention to the onboarding process – 88% of employees believe that their employee left to much to be desired in this department.
Besides that, lifelong education and training allow employees to develop and polish their skills, and it’s important to offer them such programs regularly.
AI comes into the picture, as it can analyze and evaluate how your employees perform tasks during the onboarding process and personalize their experience – it can spot what their weakness is and tailor a training program based on these findings. This can help new hires improve their missing skills more quickly and efficiently.
Moreover, rookie employees can learn at their own pace and time. With the help of AI, onboarding can take place outside regular business hours. Intelligent chatbots can navigate them through the process and answer any questions that may arise.
This will significantly reduce the need for emails, phone calls, and meetings with the HR department and help new employees integrate faster.
Automate Repetitive and Mundane Tasks
While we can discuss the pros and cons of AI in terms of whether it will render human workers in certain industries unemployed by taking over their jobs, one thing is clear – it will make their lives much easier by picking up slack and taking care of repetitive, boring, dangerous, or dirty jobs instead of them.
Even a simple task like scheduling a meeting with no more than 5 people can turn into an endless email ping-pong game. AI can check everyone’s calendars and find the right slot in a matter of seconds.
Nobody knows what repetitive and mundane tasks are better than customer support reps who spend hours handling some of the most basic issues such as forgotten passwords and similar no-brainer queries.
AI-powered chatbots not only boost CX agents’ productivity by handling several customers at the same time but also improve customer satisfaction which is crucial to any business. We’re not talking about some basic smart algorithms that rely on predefined phrases and sentences and canned narratives, but intelligent machines that can’t be distinguished from an average human agent.
These conversational chatbots are so advanced that they can:
- Understand that there are different ways to ask the same questions. They don’t need to be specifically trained and programmed to grasp the meaning of every individual utterance.
- Learn from past interactions.
- Interpret the text despite spelling mistakes and abbreviations, thanks to natural language processing.
- Figure out a real-word context.
- Collect, analyze, and process huge volumes of customer information and use it for future reference and personalization.
Similarly, if we’re talking about the manufacturing industry, cobots – collaborative robots, have been used increasingly with a similar purpose. Namely, these easily programmable machines, work side by side with human workers and perform repetitive, unsafe, and dirty tasks thus preventing injuries and repetitive strain.
Assess Labor Demands Accurately
Companies waste a lot of time and money by not allocating their workforce resources properly.
It’s the managers’ task to monitor and oversee daily operations, which means that they don’t have enough time to check task scheduling.
Sometimes there will be too many or not enough employees working on certain tasks which leads to wastage of resources or missed deadlines, respectively.
That’s why having a well-planned schedule based on labor demands should be in place, and that’s exactly how AI-powered workforce management tools can save the day. Not only is such software capable of assessing labor demands precisely but it can also use predictive analytics to anticipate these needs in the future.
Another advantage of an intelligent workforce management tool lies in the fact that it will take into consideration different factors and create the best and most optimal schedules, as well as make sure that they’re properly balanced. In other words, the workload will be properly distributed, which will reduce stress among employees and allow for flexibility.
Companies that want to prosper and grow need to have a competitive edge and be early adopters of new technologies. AI is a trend that will disrupt different fields of work and skyrocket employee productivity, thus creating numerous benefits for every involved party – business will make more profit, employees will be more satisfied with their jobs, and end-users will receive better service.