by Steve Parker | Oct 11, 2022 | Customer Resource Management, Customer Support, Marketing, Web Services
Offering customer service par excellence is the top priority of leading businesses now! 87% of senior business leaders in the US and UK see CX as their top-growth engine, but only 1 in 3 feel prepared to address it. (North Highland, via Consulting.us) This post aims...
by Frank Miller | Aug 16, 2022 | Business, CRM, Customer Resource Management, Customer Support
It’s 2022, and if you are a small business or a large enterprise, you need CRM software to ensure your business growth is improving rapidly and staying like that for the foreseeable future. One thing you need to remember is that it is easier to talk about this in...
by Frank Miller | Jul 8, 2022 | Business Tips, Customer Resource Management, Customer Support, Tips
You have probably heard or realized that customer satisfaction positively impacts business results. But what if your company has a low level of customer satisfaction? What harm can that do to your company? Low CSAT, simply put, indicates that your customers are...
by Frank Miller | Jul 5, 2022 | Customer Resource Management, Customer Support, Marketing
Customers come and go, and while it’s perfectly normal, ensuring that the majority of them stay with you should be one of your top priorities. After all, retaining your existing customers is much more cost-effective compared to acquiring new ones. However, such things...
by Frank Miller | Mar 12, 2022 | Business, Communication, Customer Resource Management, Customer Support
Back in the day, communication with customers wasn’t as important as it is now. If you want to have a successful business in 2022, you need to work on building great communication with your customers and do so on multiple channels. This is what modern customers expect...
by Frank Miller | Feb 28, 2022 | Agile Resource Management Software, Customer Resource Management, employees, Human Resource Management, Resource Management, Resource Planning, Reviews, teamwork
Hello again from Productivity Land. It’s that time of the week for one of those deep-dive product reviews where we double down on the program’s nitty-gritty and everything there is to it. This week’s all about analyzing Saviom, one of the best project and resource...
