by Desmond Miles | Aug 8, 2023 | Customer Support, Productivity, Productivity Hacks
In the digital age, customer support has become a critical aspect of any online business. It’s the backbone of customer retention and a key differentiator in a crowded marketplace. With the right strategies, you can transform your customer support from a mere function...
by Steve Parker | Jun 30, 2023 | Business, Customer Resource Management, Customer Support, Marketing, Quality
Today’s customer experience is more sophisticated, engaging, and personalized than ever before. As a business, staying competitive in this rapidly changing landscape requires cutting-edge contact center solutions that can help deliver exceptional service and...
by Steve Parker | Mar 2, 2023 | Customer Support, employees, HR Recruitment, Human Resource, staff, support
Research shows that half of Canadians aged 40 and older have had mental health struggles. Having support in place in the community to help these people overcome their challenges is essential. Whether it is addictions or helping older people navigate their lives,...
by Steve Parker | Jan 16, 2023 | Business, Customer Resource Management, Customer Support, feedback learning
Traditional marketing strategies are no longer efficient since customers’ demands and expectations have changed. Nowadays, businesses and retailers must give their all to employee training and better practices to overcome the competition. As many companies have...
by Steve Parker | Jan 4, 2023 | Business, Customer Support, support, tracking
If you’re looking to boost your business, one of the best places to start is with your marketing. By incorporating call tracking software, you’ll have the right tools in your arsenal to help take your marketing to the next level. In this article, you’ll learn exactly...
by Steve Parker | Dec 5, 2022 | Customer Resource Management, Customer Support, Strategy
When it comes to running virtually any business, handling client complaints comes with the territory. Of course, in theory, the better the job you are doing in providing your customers with high-quality products, services, customer service, and overall experience, the...