Inclusiveness of diversity forms a virtuous cycle with psychological safety

Inclusiveness of diversity forms a virtuous cycle with psychological safety

In 2014 I wrote an article about the benefits which diversity in team composition can bring to risk identification. With different backgrounds and experiences, team members will usually identify a richer set of risks than might be defined by a group with limited...
An offer to help might make it easier to swallow a bitter feedback pill!

An offer to help might make it easier to swallow a bitter feedback pill!

A recent Harvard Business Review article warned of the challenges with using the “feedback sandwich” method. The authors wrote that such feedback might irritate the recipient, cause them to ignore the feedback or confuse them. The authors also stated that positive...
A pilot project is not always the best way to start your agile journey

A pilot project is not always the best way to start your agile journey

Many of us would agree that when you are trying to implement a large change, start small. Just as it is easier to swallow a small pill than a huge one, the ability to adopt and sustain change is often simpler when the change involves baby steps. This approach of small...
Psychological safety is not about being nice

Psychological safety is not about being nice

Daniel Goleman wrote this week in an HBR article with regards to emotional intelligence: “…one of the most persistent things I see people get wrong about the concept is that it equates to being “nice.” But it doesn’t, and misunderstanding this can get people into...