Inclusiveness of diversity forms a virtuous cycle with psychological safety

Inclusiveness of diversity forms a virtuous cycle with psychological safety

In 2014 I wrote an article about the benefits which diversity in team composition can bring to risk identification. With different backgrounds and experiences, team members will usually identify a richer set of risks than might be defined by a group with limited...
An offer to help might make it easier to swallow a bitter feedback pill!

An offer to help might make it easier to swallow a bitter feedback pill!

A recent Harvard Business Review article warned of the challenges with using the “feedback sandwich” method. The authors wrote that such feedback might irritate the recipient, cause them to ignore the feedback or confuse them. The authors also stated that positive...
Psychological safety is not about being nice

Psychological safety is not about being nice

Daniel Goleman wrote this week in an HBR article with regards to emotional intelligence: “…one of the most persistent things I see people get wrong about the concept is that it equates to being “nice.” But it doesn’t, and misunderstanding this can get people into...